Developing Emotional Intelligence Skills

Emotional intelligence (EI) is the ability to recognize, understand, and manage our own emotions as well as the emotions of others. In this blog, we will explore the components of EI, strategies to develop these skills, and the benefits of having a high EI in the professional sphere.
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Trent Draper
Trent Draper
+15 years in Sales within the education industry, Head International Sales at Get More Brain.


Emo­tion­al intel­li­gence (EI) is the abil­i­ty to rec­og­nize, under­stand, and man­age our own emo­tions as well as the emo­tions of oth­ers. As a sea­soned pro­fes­sion­al with over 15 years of expe­ri­ence in Ed-Tech and edu­ca­tion indus­tries, I have seen first­hand how EI plays a cru­cial role in the work­place, par­tic­u­lar­ly in lead­er­ship posi­tions.

In this blog, we will explore the com­po­nents of EI, strate­gies to devel­op these skills, and the ben­e­fits of hav­ing a high EI in the pro­fes­sion­al sphere. If you haven’t already, I rec­om­mend check­ing out my pre­vi­ous blog on “Reskilling in the Dig­i­tal Age: Unlock­ing its Poten­tial,” where I dis­cussed the impor­tance of reskilling and the role of tech­nol­o­gy in this process.

The image shows an illustration of a brain with the logical left side and the creative colorful right side.
Emo­tion­al Intel­li­gence (EI) har­mo­nizes our cog­ni­tive abil­i­ties and emo­tion­al acu­men to fos­ter effec­tive pro­fes­sion­al growth and lead­er­ship

Understanding Emotional Intelligence

Emo­tion­al intel­li­gence can be bro­ken down into five key com­po­nents:

  1. Self-aware­ness: Rec­og­niz­ing and under­stand­ing one’s emo­tions and their impact on oth­ers.
  2. Self-reg­u­la­tion: Con­trol­ling and man­ag­ing one’s emo­tions in response to var­i­ous sit­u­a­tions.
  3. Moti­va­tion: Pur­su­ing goals with deter­mi­na­tion and resilience.
  4. Empa­thy: Iden­ti­fy­ing and under­stand­ing the emo­tions of oth­ers.
  5. Social skills: Devel­op­ing and main­tain­ing pos­i­tive rela­tion­ships with oth­ers.

As some­one who has lived and worked in var­i­ous coun­tries, includ­ing Aus­tralia, the UK, Cana­da, USA and now Switzer­land, I have observed that effec­tive lead­er­ship often involves a high degree of EI. Lead­ers with high EI can bet­ter under­stand their team mem­bers, com­mu­ni­cate effec­tive­ly, and nav­i­gate chal­leng­ing sit­u­a­tions.

Developing Emotional Intelligence Skills

Cul­ti­vat­ing EI is an ongo­ing process that requires com­mit­ment and prac­tice. Here are some strate­gies for enhanc­ing each com­po­nent of EI:

Improving self-awareness:

  • Reflec­tion and intro­spec­tion: Reg­u­lar­ly assess your emo­tions and actions, and how they impact oth­ers.
  • Seek­ing feed­back: Encour­age con­struc­tive feed­back from col­leagues and men­tors to gain insight into your emo­tion­al strengths and weak­ness­es.
  • Prac­tic­ing mind­ful­ness: Tech­niques such as med­i­ta­tion can help in becom­ing more aware of your thoughts and emo­tions.

Enhancing self-regulation:

  • Iden­ti­fy­ing trig­gers: Rec­og­nize the sit­u­a­tions and peo­ple that evoke strong emo­tion­al respons­es and devel­op strate­gies to cope with them.
  • Devel­op­ing cop­ing mech­a­nisms: Prac­tice relax­ation tech­niques or engage in activ­i­ties that help you man­age your emo­tions effec­tive­ly.
  • Set­ting bound­aries and lim­its: Estab­lish per­son­al bound­aries to main­tain a healthy bal­ance between work and per­son­al life.

Increasing motivation:

  • Set­ting clear goals: Define achiev­able and mea­sur­able objec­tives for both short-term and long-term suc­cess.
  • Embrac­ing chal­lenges: View obsta­cles as oppor­tu­ni­ties for growth and learn­ing.
  • Cel­e­brat­ing accom­plish­ments: Acknowl­edge and reward your­self for achiev­ing mile­stones, no mat­ter how small.

Cultivating empathy:

  • Active lis­ten­ing: Pay close atten­tion to what oth­ers are say­ing and try to under­stand their per­spec­tive.
  • Demon­strat­ing com­pas­sion: Show gen­uine care and con­cern for the well-being of oth­ers.
  • Devel­op­ing per­spec­tive-tak­ing skills: Prac­tice putting your­self in some­one else’s shoes to under­stand their emo­tions and view­points bet­ter.

Building social skills:

  • Effec­tive com­mu­ni­ca­tion: Clear­ly and con­fi­dent­ly express your thoughts and ideas while also being recep­tive to the opin­ions of oth­ers.
  • Con­flict res­o­lu­tion: Address dis­agree­ments con­struc­tive­ly and diplo­mat­i­cal­ly, focus­ing on find­ing a solu­tion that ben­e­fits all par­ties involved.
  • Build­ing and main­tain­ing rela­tion­ships: Devel­op a strong pro­fes­sion­al net­work through trust, respect, and mutu­al sup­port.

The Benefits of Emotional Intelligence in the Workplace

Accord­ing to a study by [Tal­entS­mart, emo­tion­al intel­li­gence is respon­si­ble for 58% of job per­for­mance in var­i­ous roles and indus­tries.]( lead­er’s emo­tion­al intel­li­gence (EQ,tone for oth­ers to fol­low.) Some ben­e­fits of hav­ing high EI in the work­place include:

Improved team­work and col­lab­o­ra­tion: EI fos­ters a pos­i­tive work envi­ron­ment where indi­vid­u­als can effec­tive­ly col­lab­o­rate, under­stand each other’s needs, and work towards com­mon goals.

Enhanced deci­sion-mak­ing: Emo­tion­al intel­li­gence allows lead­ers to con­sid­er the feel­ings and per­spec­tives of oth­ers when mak­ing deci­sions, lead­ing to more bal­anced and well-informed choic­es.

Increased adapt­abil­i­ty: High EI helps pro­fes­sion­als nav­i­gate change and uncer­tain­ty with resilience, mak­ing them more adapt­able in an ever-evolv­ing busi­ness land­scape.

Bet­ter con­flict res­o­lu­tion: Pro­fes­sion­als with high EI are more skilled at resolv­ing dis­agree­ments and find­ing mutu­al­ly ben­e­fi­cial solu­tions, thus reduc­ing work­place con­flicts and main­tain­ing pos­i­tive rela­tion­ships.

High­er employ­ee engage­ment and reten­tion: Orga­ni­za­tions that pri­or­i­tize EI often expe­ri­ence increased employ­ee sat­is­fac­tion and low­er turnover rates.

Practical Exercises to Improve Your Emotional Intelligence

To enhance your EI, con­sid­er incor­po­rat­ing prac­ti­cal exer­cis­es into your rou­tine. For exam­ple, to improve self-aware­ness, you might engage in dai­ly mind­ful­ness exer­cis­es, such as med­i­ta­tion or deep-breath­ing tech­niques, which can help you stay attuned to your emo­tion­al state. Jour­nal­ing is anoth­er pow­er­ful tool for reflec­tion; by writ­ing down your thoughts and emo­tions, you can gain a deep­er under­stand­ing of your emo­tion­al trig­gers and pat­terns. Reg­u­lar feed­back ses­sions with peers or men­tors can also pro­vide valu­able insights into your emo­tion­al respons­es and behav­ior.

Get More Brain can be a vital ally in this jour­ney, offer­ing per­son­al­ized learn­ing paths to help you enhance your EI skills. With a rich vari­ety of resources, includ­ing inter­ac­tive exer­cis­es and real-time feed­back, it tai­lors the learn­ing expe­ri­ence to your unique needs and pace. In terms of enhanc­ing self-aware­ness and self-reg­u­la­tion, Get More Brain’s dig­i­tal work­books can be an excel­lent tool for jour­nal­ing. Writ­ing down your thoughts, feel­ings, and reac­tions to dif­fer­ent sit­u­a­tions can pro­vide a clear­er under­stand­ing of your emo­tion­al pat­terns and trig­gers. The plat­form also allows you to revis­it your entries, track­ing your progress and iden­ti­fy­ing areas for fur­ther devel­op­ment. This com­bi­na­tion of per­son­al prac­tice and the adap­tive resources offered by Get More Brain can sig­nif­i­cant­ly aid in your jour­ney towards enhanc­ing EI.


Emo­tion­al intel­li­gence is an essen­tial skill set for pro­fes­sion­als and lead­ers in the mod­ern work­place. Devel­op­ing EI can lead to numer­ous ben­e­fits, such as improved team­work, enhanced deci­sion-mak­ing, increased adapt­abil­i­ty, bet­ter con­flict res­o­lu­tion, and high­er employ­ee engage­ment.

In my role with Get More Brain, I have wit­nessed the pow­er of EI in build­ing strong rela­tion­ships and fos­ter­ing a col­lab­o­ra­tive work envi­ron­ment. While my com­pa­ny offers an inno­v­a­tive learn­ing solu­tion that can help pro­fes­sion­als devel­op var­i­ous skills, includ­ing EI, the onus remains on each indi­vid­ual to com­mit to their growth and devel­op­ment.

Grow­ing up in Aus­tralia and liv­ing in dif­fer­ent coun­tries has giv­en me a unique per­spec­tive on the impor­tance of EI in cross-cul­tur­al set­tings. As we con­tin­ue to nav­i­gate the chal­lenges of an increas­ing­ly glob­al­ized and diverse work­place, cul­ti­vat­ing EI becomes even more cru­cial.

By pri­or­i­tiz­ing EI and lever­ag­ing tools like Get More Brain, pro­fes­sion­als and lead­ers can unlock their full poten­tial, cre­ate a more pos­i­tive work envi­ron­ment, and con­tribute to long-term suc­cess. Let’s embrace the jour­ney of devel­op­ing EI togeth­er and cre­ate a brighter future for all.

If you’re curi­ous to explore how Get More Brain can trans­form your learn­ing and devel­op­ment strat­e­gy, feel free to fol­low me on Medi­um or LinkedIn, leave a com­ment below, or reach out to me direct­ly. Let’s con­nect, explore, and work togeth­er to dri­ve per­for­mance, engage­ment, and reten­tion in your work­place.

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