Goldstück prepares caregivers for certification in the Swiss healthcare system within an extremely short timeframe. Their learners are predominantly elderly women from abroad, often unfamiliar with formal learning, not digitally native, coming from different cultural backgrounds and not fluent in the local language. They are already working full-time in care, studying under real pressure, in a language that is not their own.
The challenge is not about capability. It is about context. These are people with demanding lives and real responsibilities, asked to take on formal certification alongside everything else. The system has to earn their attention without assuming it.
What wasn’t working
For a long time, the gap between that ambition and reality was wide. The content Goldstück had was good. The problem was how it reached people.
Materials were PDFs: static, difficult to update, heavy with links that led nowhere. For a learner already managing language barriers and a full working week, that format added friction before the learning had even begun.
Trainers spent significant time compensating: rewriting materials for each cohort, manually adding context, patching together something more workable for each new group. It was unsustainable, and it meant the quality of a learner’s experience depended too much on how much extra effort their trainer could put in.
In healthcare training, that inconsistency carries real weight. Caregivers don’t just need to pass a test. They need to understand how a procedure works well enough to apply it under pressure, with a real person in front of them.
What changed
The work that followed was about transforming that foundation into something learners could actually navigate, use and carry with them on mobile, between shifts, at home, or commuting, without needing extra devices or printed materials.
The content was restructured with navigation, sequencing and interactive features that change how a learner moves through material and learn. Annotations, personal notebooks and highlights became part of the experience so learners could make the content their own, mark what mattered, and return to it without starting from scratch. Notebook content, whether created by the learner or provided by Goldstück once saved, can be translated into any language, directly within the platform. Videos were introduced, embedded directly in the platform, so procedures could be watched and understood without switching tools or leaving the learning environment.
Task books give learners a dedicated space to complete quizzes and upload files before submitting their work, at which point the book locks to view-only, creating a clear and tamper proof record of what was handed in. From there, instructors can accept a submission or return it with comments for revision and that cycle can repeat as many times as needed. Rather than a single-pass assessment, the platform supports genuine dialogue between learner and instructors.
On the other hand, the instructors’ experience is equally considered. A dedicated section in My Library surfaces all submitted workbooks assigned to them, alongside a full archive of previous reviews. Nothing gets lost. Feedback has structure, visibility and continuity for both parties. The task books themselves were built collaboratively, using existing curriculum materials as the foundation and translating content that previously had no interactive form into something learners could actively work through.
The result is a learning environment where teaching expertise and structured content no longer run in parallel. They reinforce each other connected by a feedback loop that gives instructors and learners a clearer, more accountable path through the material.
“We were no longer just delivering training. We were enabling learning that works in the real world – for real people, in real situations.”
Goldstück Team
What stayed hard
None of this removed the underlying difficulty. The learners are still who they are with full lives, competing pressures, and everything that makes showing up to study genuinely hard. Language barriers don’t disappear. A working week doesn’t get shorter. And the pressure of caring for others while building your own credentials doesn’t ease up.
What changed is that the format stopped making things harder. Learners who previously disengaged from the material could now find their way through it. The system started doing some of the work that trainers had been carrying alone.
“Now I do get the feedback from the students on the Get More Brain platform that they are very happy with the easy usability.”
Marten Lünz (Learning & support)
Where it goes from here
What began as a content problem has become an opportunity to grow. Goldstück started this journey with a fragmented, largely manual setup that was getting in the way of their own growth. Today, they’re running a platform that handles automated onboarding, integrates
language courses, and delivers expert feedback all within the same infrastructure Get More Brain built and continues to support.
The direction they’re heading makes that foundation even more significant. Goldstück is now moving into a model built on a fully automated, customer-managed licence system that lets partner organizations onboard, manage and scale access independently, distributing courses across languages and partner organizations, at a scale that simply wouldn’t have been possible from where they started. The curriculum that was once rebuilt by hand for every new cohort is becoming a product in its own right.
Get More Brain handles the technical infrastructure that makes this kind of growth possible, the architecture that lets content be distributed, adapted and scaled without the whole system having to be rebuilt each time something changes.
It’s also, perhaps more importantly, a signal about what was always possible. The learners weren’t the problem. The infrastructure around them was and now it is finally built to match the ambition and real needs.
