Staff training in the «new-normal». Unlocking Success for Hybrid and Remote Employees!

The pan­dem­ic has forced com­pa­nies to adapt to the “new nor­mal” and one of the most sig­nif­i­cant chal­lenges they face is Staff Train­ing in this envi­ron­ment. Train­ing hybrid and remote employ­ees effec­tive­ly is essen­tial for the suc­cess of any busi­ness, and yet it is often over­looked.

This blog arti­cle will dis­cuss the impor­tance of train­ing hybrid and remote employ­ees and pro­vide tips and best prac­tices for train­ing them remote­ly. We’ll also dis­cuss why tra­di­tion­al Learn­ing Man­age­ment Sys­tems (LMS) are out­dat­ed and the ben­e­fits of Learn­ing Expe­ri­ence Plat­forms (LXP). Last­ly, we’ll pro­vide some tips for man­ag­ing hybrid and remote staff.

Importance of training hybrid and remote employees

Train­ing hybrid and remote employ­ees is an imper­a­tive part of many busi­ness­es, as it helps ensure that employ­ees have the skills and knowl­edge nec­es­sary to suc­ceed in their roles. Train­ing also helps fos­ter a cul­ture of col­lab­o­ra­tion and team­work, as it allows employ­ees to bet­ter under­stand their roles and work togeth­er to achieve their goals. Fur­ther­more, train­ing helps employ­ees stay up-to-date on the lat­est indus­try trends and tech­nolo­gies.

Train­ing also helps to cre­ate a sense of belong­ing and engage­ment across the orga­ni­za­tion. It helps employ­ees feel con­nect­ed to their com­pa­ny and to each oth­er, even when they’re work­ing remote­ly. Train­ing also con­tributes to fos­ter a sense of own­er­ship, as employ­ees are able to take own­er­ship of their roles and respon­si­bil­i­ties. Final­ly, train­ing helps to ensure that employ­ees are able to deliv­er the finest cus­tomer ser­vice pos­si­ble, as they are bet­ter equipped to han­dle cus­tomer inquiries and com­plaints.

How to Train New Employees Remotely

Train­ing new employ­ees remote­ly can be chal­leng­ing, but it doesn’t have to be. There are a few strate­gies you can use to ensure that your new employ­ees receive the train­ing they need.

The first step is to make sure that you assign a men­tor or super­vi­sor to each new employ­ee. This per­son should be respon­si­ble for pro­vid­ing the employ­ee with train­ing and guid­ance, as well as answer­ing any ques­tions they may have.

You should also make sure that you have a defined onboard­ing process in place. This should include a detailed ori­en­ta­tion and train­ing sched­ule, as well as clear expec­ta­tions and goals. You should also pro­vide your new employ­ees with access to all of the nec­es­sary resources, tech­nol­o­gy and mate­ri­als they need to suc­ceed in their roles.

Final­ly, you should ensure that your new employ­ees have access to a sup­port sys­tem. This could be an online forum or a group chat, where they can ask ques­tions and get feed­back from their col­leagues.

Best Practices for Training Remote Employees

Train­ing remote employ­ees is not the same as train­ing employ­ees in a tra­di­tion­al office set­ting. Here are some best prac­tices for train­ing remote employ­ees:

• Pro­vide clear instruc­tions and expec­ta­tions: Make sure that your remote employ­ees know exact­ly what is expect­ed of them and how to do their jobs.
• Lever­age tech­nol­o­gy: Take advan­tage of tech­nol­o­gy such as video con­fer­enc­ing, learn­ing expe­ri­ence plat­forms and online col­lab­o­ra­tion tools to ensure that your remote employ­ees can stay con­nect­ed and engaged.
• Estab­lish goals: Make sure that your remote employ­ees under­stand their goals and how they’re expect­ed to achieve them.
• Pro­vide feed­back: Pro­vide your remote employ­ees with reg­u­lar feed­back so that they know how they’re doing and what they need to improve on.
• Estab­lish trust: Make sure that your remote employ­ees feel sup­port­ed and that they can trust you and their col­leagues.

How to Train Someone Remotely

Train­ing some­one remote­ly is dif­fer­ent from train­ing some­one in per­son, but it can still be done effec­tive­ly. Here are some tips for train­ing some­one remote­ly:

• Max­i­mize tech­nol­o­gy: Use online tools such as learn­ing expe­ri­ence plat­forms, video con­fer­enc­ing, screen-shar­ing, and vir­tu­al white­boards to cre­ate an inter­ac­tive learn­ing expe­ri­ence.
• Uti­lize col­lab­o­ra­tion tools: Use col­lab­o­ra­tion tools such as group chats and shared doc­u­ment fold­ers to ensure that every­one is on the same page.
• Make use of online resources: Pro­vide your remote trainees with access to online resources such as tuto­ri­als and webi­na­rs to sup­ple­ment their learn­ing.
• Set clear goals: Set clear goals and expec­ta­tions for your remote trainees so that they know what they need to achieve.
• Be flex­i­ble: Be open to try­ing new things and be flex­i­ble when it comes to adapt­ing to your remote trainees’ needs.

Why traditional Learning Management Systems (LMS) are outdated for hybrid and remote employees

Tra­di­tion­al Learn­ing Man­age­ment Sys­tems (LMS) are out­dat­ed. They are dif­fi­cult to use and often require com­plex set­up and main­te­nance. Fur­ther­more, they lack the fea­tures and func­tion­al­i­ty that mod­ern learn­ers need.

For exam­ple, tra­di­tion­al LMSs are not designed to han­dle the com­plex­i­ties of remote learn­ing. They are not able to pro­vide per­son­al­ized learn­ing expe­ri­ences and they lack fea­tures such as real-time peer-to-peer feed­back.

In addi­tion, tra­di­tion­al LMSs are not designed to accom­mo­date dif­fer­ent types of learn­ers. They are often rigid and don’t pro­vide enough flex­i­bil­i­ty to accom­mo­date dif­fer­ent types of learn­ers.

Final­ly, tra­di­tion­al LMSs are not designed to han­dle the com­plex­i­ties of mod­ern learn­ing. They are not able to keep up with the con­stant­ly chang­ing needs of mod­ern learn­ers.

The benefits of Learning Experience Platforms (LXP) for hybrid and remote employees

Learn­ing Expe­ri­ence Plat­forms (LXP) are the mod­ern solu­tion to train­ing remote and hybrid employ­ees. They pro­vide a per­son­al­ized and inter­ac­tive learn­ing expe­ri­ence and are designed to accom­mo­date dif­fer­ent types of learn­ers.

LXPs are also more user-friend­ly than tra­di­tion­al LMSs. They are eas­i­er to use and require less set­up and main­te­nance. Fur­ther­more, they are designed to be flex­i­ble and pro­vide fea­tures such as real-time feed­back, and AI-pow­ered con­tent rec­om­men­da­tions.

In addi­tion, LXPs pro­vide a more engag­ing learn­ing expe­ri­ence. They use inter­ac­tive ele­ments such as quizzes, videos, and sim­u­la­tions to keep learn­ers engaged and moti­vat­ed.

Final­ly, LXPs are designed to han­dle the com­plex­i­ties of mod­ern learn­ing. They are designed to accom­mo­date the ever-chang­ing needs of mod­ern learn­ers and pro­vide per­son­al­ized learn­ing expe­ri­ences.

Conclusion

Train­ing hybrid and remote employ­ees is essen­tial for the suc­cess of any busi­ness. Train­ing helps to ensure that employ­ees have the skills and knowl­edge nec­es­sary to suc­ceed in their roles and enables them to fos­ter a cul­ture of col­lab­o­ra­tion and team­work. Fur­ther­more, it helps to cre­ate a sense of belong­ing and engage­ment and makes it eas­i­er to ensure that employ­ees can deliv­er the most effec­tive cus­tomer ser­vice pos­si­ble.

It is imper­a­tive to ensure that your hybrid and remote employ­ees receive the train­ing they need. This can be done by lever­ag­ing tech­nol­o­gy, set­ting clear expec­ta­tions, pro­vid­ing feed­back, estab­lish­ing trust, and being flex­i­ble. Tra­di­tion­al Learn­ing Man­age­ment Sys­tems (LMSs) are out­dat­ed and should be replaced with Learn­ing Expe­ri­ence Plat­forms (LXPs) to pro­vide a more per­son­al­ized and engag­ing learn­ing expe­ri­ence.

Invest in tech­nol­o­gy to ensure hybrid and remote employ­ees receive the train­ing they need!